This Privacy Policy describes how Upspect, LLC (the “Company,” “we,” “us,” or “our”) collects, uses, and discloses information when you use our services, visit our website, or otherwise interact with us.
1. Information We Collect
We collect information about you in various ways, including information you provide directly to us and information we collect automatically through your use of our services.
A. Information You Provide to Us
This may include, but is not limited to:
- Contact Information: Name, email address, mailing address, and phone number.
- Property Information: Address of the property to be inspected, size, age, and relevant access details.
- Scheduling and Payment Information: Dates and times of inspections, and payment details processed securely by a third-party processor; we do not store full credit card numbers.
- Communications: Information you provide when you contact us with questions, feedback, or requests for service.
- Text Messaging Data: Your consent to receive text messages for scheduling, reminders, and service updates.
- Employment Applications: Contact details, qualifications, work history, licensing information, availability, and résumé materials submitted through our careers page.
B. Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.
- Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to enhance your experience and analyze website usage.
2. How We Use Your Information
We use the information we collect for various business purposes, including to:
- Provide, operate, and maintain our home inspection services.
- Process and confirm inspection appointments and payments.
- Communicate with you, including sending inspection reports, confirmations, and reminders.
- Evaluate employment applications and communicate with applicants.
- Improve our website, services, and marketing efforts.
- Comply with legal obligations, enforce our terms and conditions, and protect the security of our services.
3. How We Share Your Information
We may share information with third parties in the following circumstances:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, scheduling software, IT support, form delivery, analytics, and email delivery.
- Legal Compliance and Protection: When required by law or when reasonably necessary to comply with legal processes, protect our rights or property, or ensure the safety of users or the public.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, information may be transferred to a third party.
Text messaging data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Google Maps address suggestions
Our enrollment address field uses Google Maps Platform to suggest addresses. As you type, we send the address text and a randomly generated form session token to Google through our server. This feature does not send your name, email, phone number, or payment details to Google. Google’s Privacy Policy is incorporated here by reference for this feature. You can enter and correct your address without selecting a suggestion.
4. Data Security
We implement reasonable physical, administrative, and technical safeguards designed to protect information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Choices and Rights
- Opt-Out of Communications: You may unsubscribe from marketing emails using the unsubscribe link. You may opt out of text messages by replying STOP.
- Access and Correction: Depending on your location, you may have the right to request access to or correction of your personal information.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
7. Contact Us
- Company: Upspect LLC
- Address: 18933 E San Tan Blvd #103, Queen Creek, AZ 85142
- Email: info@upspect.com
- Phone: (602) 345-1634